customer service

We Agree with GigaOM: Why SMS is the new channel for customer support

We're seeing a lot of small/indie businesses, entrepreneurs, & 1099 economy folks using Burner in this context:

SMS means simplicity. It was the first innovation of the mobile revolution.Smartphone wasn’t even a word when SMS arrived. There is close to no “interface,” just the bare minimum: a recipient and a message. I use it to communicate with almost anyone who trusted me with their phone number.

 

Can we extend this simplicity to conversations between customers and brands?

 

READ THE FULL ARTICLE AT GIGAOM